Terms & Conditions

Please read the following terms of use and disclaimer carefully before using this web site (this "site"). By using this Site, you agree to these terms of use. If you do not agree to these terms, you may not use this Site. We reserve the right, at any time, to modify, alter or update these terms of use, and you agree to be bound by such modifications, alterations, or updates on subsequent visits. Please check these terms periodically for changes.

Order acceptance and Processing

The contract between you and 4D Centres Limited for the sale by it to you of any product will be made when we accept your order by e-mail. That acceptance will be deemed complete and will be deemed for all purposes to have been effectively communicated to you at the time that we send the e-mail to you (whether or not you receive that e-mail). Any such contract will be interpreted, construed and enforced in all respects in accordance with the laws of England and Wales and you and 4D Centres Ltd irrevocably submit to the non-exclusive jurisdiction of the English courts.

We may subsequently not be able to ship the items requested, or may decide on reasonable grounds not to do so. Under these conditions we will offer you a refund or credit your credit or debit card. Such reasons may include (but are not limited to) safety concerns and fairness between customers where supplies are limited. We reserve the right, at any time prior to acceptance, to refuse any order or any part of an order, or to require further or better information to enable it to evaluate and/or process the order.

We use SagePay to validate your payment after we receive your order. SagePay uses software to check for fraudulent use and link to the banks for credit limits and notification of lost and stolen cards.

Without prejudice to the statutory rights afforded to consumers under English law or the consumer laws of other jurisdictions, we accept no liability for any failure to ship products where this results from its inability to do so or its decision on reasonable grounds not to do so, provided that it takes all reasonable steps to notify you within fourteen (14) days of order placement that products will not be shipped as ordered. In such cases we will not process any payment or will immediately refund any payment made, in full. In order to avoid disappointment, we strongly recommend that you order in good time to allow for processing and delivery of your order.

Postage Packaging

4D CENTRES have variable rates of postage and packing charges according to geographical location and speed of delivery. Please note that the personalisation service is available with standard delivery only, please allow up to 3-5 working days for delivery for personalised product, however during busy periods of the season it can take between 5-7 working days. Postage details are can be reviewed before ordering and are based on international zones.

Returns Exchanges

All items are bespoke and made specific to your request we hence have a no refund policy , we will however replace any item that is found to be defective

Personalised goods can be returned only if damaged, no returns are accepted without our prior authorisation, so please contact us to arrange a return. The provisions of this  do not affect your statutory rights

If the goods have arrived with you in a damaged state or are incorrect we will automatically refund the postage. If however you have simply changed your mind postage and packing will not be refunded. In all circumstances you must return the product to us in good condition.

Information about how to return or exchange an order is included with each shipped order along with your packing slip. To speed up the processing of your returned goods please ring our Customer Service Team on 07532255655 to obtain a returns number, this number should be inserted onto the returns form and returned with the goods.

Unless the goods have arrived with you in a damaged state or are incorrect we will not refund the return postage costs. If you would like any further information, please e-mail us at [email protected] or call our service Centre Team on 0753 2255655, between 9am and 5:30pm Monday - Friday. We will refund you within 2 working days of receipt of your return at our Warehouse, credit/debit card payments will be refunded to the purchaser's card.  Cheque refunds should be processed within 7 days of receipt of goods.

Please review your personalisation information before submitting your order. Check spelling and names carefully. You are welcome to call us on our Service Centre Team on 07532255655 if you have questions about personalisation. 4D Centres reserves the right to refuse personalised orders at our discretion. In the case of inappropriate use of this service, your order will be cancelled and fully refunded.

Cancellations and changes must be made by 10.00 a.m. on the day after you place your order. Personalisation service available with standard delivery only, please allow up to 7 working days for delivery.

Disclaimers and Limitations on 4D Centres Ltd Liability

Without prejudice to statutory or other legal rights afforded to consumers, the information and materials contained in this site, including, without limitation, text, graphics, and links, are provided on an "as is" basis with no warranty, and in particular, 4D Centres Ltd does not represent or warrant that the information accessible via this site is accurate, complete or current, or that use of this site is free of risk of viruses or other damage. Price and availability information is subject to change without notice.

Products purchased from the 4D Centres Ltd and related services, which are provided by 4D Centres Ltd, are warranted in accordance with law, and nothing herein is to be taken to exclude or restrict any rights, which applicable law grants to consumers in respect of such products or services. Individual products may be the subject of additional warranties or guarantees given by their manufacturers directly. Subject to the statutory or other legal rights afforded to consumers. Such warranties etc. are not enforceable against the 4D Centres Ltd, but only against the person giving them.

4D Centres Ltd accepts liability for damage to property where and to the extent that it arises from the negligence of 4D Centres Ltd, or of its servants and agents, up to a limit, in relation to any one event or series of events arising from a common cause, of (i) where the event is or relates to the purchase of any product, Three (3) times the price paid for that product; or (ii) in any other case five hundred pounds (£500).

Without prejudice to the statutory and other legal rights afforded to consumers. Except as provided above there are no other warranties, conditions or other terms, express or implied, statutory or otherwise, and all such terms are hereby excluded to the maximum extent permitted by law. 4D Centres Ltd accepts no liability for any indirect or consequential loss; howsoever arising and even if the 4D Centres Ltd has previously been advised of the possibility of such loss.

We explicitly disclaim any responsibility for the accuracy, content, or availability of information found on sites that link to or from this site. We cannot ensure that you will be satisfied with any products or services that you purchase from a third-party site that links to or from this site or third-party content on our site. We do not endorse any of the merchandise, nor have we taken any steps to confirm the accuracy or reliability of, any of the information contained in such third-party sites or content. We do not make any representations or warranties as to the security of any information (including, without limitation, credit or debit card and other personal information) you might be requested to give any third-party, and you hereby irrevocably waive any claim against us with respect to such sites and third-party content. We strongly encourage you to make whatever investigation you feel necessary or appropriate before proceeding with any online or offline transaction with any of these third parties.

Third Party Sites

This Site may contain links to other sites on the Internet that are owned and operated by third party vendors and other third parties. We make no representations concerning the content of sites listed in any of our directories. Consequently, we cannot be held responsible for the accuracy, relevancy, copyright compliance, legality, or decency of material contained in sites listed in our search results or otherwise linked to the Site. We reserve the right to disable links from the third-party sites to the Site.

Restrictions on Use of Materials

All materials contained in the Site are the copyrighted property of 4D Centres Ltd or its subsidiaries or affiliated companies and/or third-party licensors. All trademarks, services marks, and trade names are proprietary to 4D Centres Ltd, or its affiliates. No material from the Site may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way, except that you may download one copy of the materials on any single computer for your personal ,non-commercial home use only, provided that (i) you keep intact all copyright and other proprietary notices, (ii) you make no modifications to the materials, (iii) you do not use the materials in a manner that suggests an association with any of products, services, or brands, and (iv) you do not download quantities of materials to a database that can be used to avoid future downloads from the Site. For purposes of these terms, the use of any such material on any other Web site or computer environment is prohibited. All trademarks, service marks, trade names, and trade dress are proprietary to us. In the event you download software from the Site, the software, including any files, images incorporated in or generated by the software, and data accompanying the software (collectively, the "Software") are licensed to you, by us or third-party licensors for your personal, non-commercial home use only. We do not transfer title to the Software to you. You own the medium on which the Software is recorded, but we (or third-party licensors) retain full and complete title to the Software and all intellectual property rights therein. You may not redistribute, sell de-compile, reverse engineer, disassemble, or otherwise reduce the Software to a human-readable form.

Privacy Security

Our privacy policy

When you order, we need to know your name, billing address, e-mail address, telephone number, delivery address, credit or debit card number and expiry date. This allows us to process and fulfil your orders and enables us to contact you regarding the order. To fulfil your order, your delivery address and your telephone number will be given to our carriers and, if required by law, to other parties such as Customs and Excise. This will enable our carriers to successfully complete delivery of your order.

Your credit or debit card number and expiry date are also required to allow us to process and fulfil your order.

We use Streamline to validate your payment after we receive your number. Streamline use software to check for fraudulent use and link to the banks to check for credit limits and notification of lost and stolen cards. You can learn more about these services at www.sagepay.com.  We use this data to cross reference payments received with the order value for accounts reconciliation and also to enable us to refund you if you return a product to us.

We are committed to protecting your privacy. The personal information you give to us is ONLY used by 4D Centres Ltd and its affiliates, 4D Centres Ltd Carriers and SagePay and is never shared with third parties, unless necessary to fulfil your order or clearly stated at the time of collection or registration.

By using this Site, we assume that you have read this document carefully. If you do not agree to this policy, please do not use our Site. We reserve the right to make changes to this policy from time to time as necessary. Your continued use of this Site following the posting of any such changes to these terms will mean you accept the changes.

Our security policy

The security of your personal details is our primary concern. To ensure that we offer you the highest standard available we use the VeriSign Secure Site Program. Our Servers use Secure Socket Layers (SSL), an Encryption Technology so that only our authorized SagePay personnel can read your personal information.

On-line Orders

Our Customer Service Team is available to take telephone orders from 9am – 5:30pm Monday to Friday.  Outside of these hours there is the facility to leave a message, which we will respond to once we are back in the office.  The telephone number is 07532255655. 

We will be happy to answer any queries you have relating to the 4D Centres.  Please note: Our Customer Service Team are only able to deal with enquiries relating to products purchased online, or products currently available in the 4D Centres Shop. If you do have a general enquiry please contact 4D Centres Supporter Care Team on 07532255655 between 9.00am and 5.30pm or email [email protected].

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